Terms & Conditions

Ticket Refunds & Customer Data Retention

Effective date: 19 October 2026

1. Ticket Refund Policy

Customers are entitled to a full (100%) refund of the ticket amount paid when a refund request is initiated at least 48 hours before the event date.

Refund requests initiated less than 48 hours before the event date are not eligible for a refund under this policy, except where otherwise required by applicable law.

To request a refund, customers should use the official contact channel listed on our website and provide their name and ticket or booking reference. Eligible refunds will be returned through the original payment method where supported. Bank or payment-provider processing times may vary.

2. Customer Information Collected & Retained

For ticket booking, confirmations, event communication and customer support, GriGa Events FZE retains only the following customer contact details:

• Customer name
• Email address
• Mobile phone number

We do not store or retain customers’ payment details, including payment card numbers, CVV codes or bank account credentials. Payment information is handled by the relevant third-party payment service provider.

Customer contact details are retained only for as long as reasonably necessary for ticket and event administration, customer support or compliance with applicable legal obligations. Once no longer required, they are deleted or anonymised securely.

Requests concerning the correction or deletion of retained customer contact details may be submitted through the official contact channel on our website, subject to applicable legal requirements.